2 Year Warranty Policy
ICAN warranty their products, against manufacturing defects, for a period not to exceed three years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.
Every ICAN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.
Product Group:
Wheels and Rim
Applies to all ICAN wheels and Rims.
Coverage: 2-year Warranty from the date of purchase.
Conditions:
- If any manufacturing defect occurs within 90 days of the date of purchase, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 91 days and up to 3 years, ICAN is obligated to replace the rim(s), and you would be responsible for the shipping cost.
- If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
- The Standard Warranty program is not transferable and only applies to the initial purchaser.
This warranty does not cover：
- Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
- Products that have been incorrectly installed and/or adjusted.
- Issues brought about by neglect or poor maintenance.
- Surface finish and cosmetic treatments (anodizing, decals, etc.)
- Crash damage.
- Consequential or incidental damages (where applicable)
The following will void your warranty
- Misuse (Jumping, trick riding, etc.)
- Modification of wheels
- Tire pressure exceeding 140psi
- Improper assembly
- Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
- Use of brake pads not designed for carbon wheels